Cancellation Policy

Cancellation Policy

Last Updated: 24th November 2025

At Home Gym Deals, we understand that plans change.
This policy explains how and when you can cancel an order placed on our website.

1. Cancelling Your Order (Before Dispatch)

Orders can be cancelled before they are dispatched.

We dispatch orders the same working day if placed before 1:00 PM (13:00 GMT).
Therefore, if you wish to cancel, please contact us immediately after placing the order.

Cancellations requested after the order has been dispatched cannot be processed.
You may still return the item after delivery — see our Return & Refund Policy.

2. Cancellations After Dispatch

Once your order has been handed to the courier:

  • The order cannot be stopped

  • You must wait for delivery and then request a return

  • Standard return conditions will apply

  • Return shipping is the buyer’s responsibility unless the item is faulty

Full return details are available in our Return & Refund Policy.

3. Faulty or Incorrect Orders

If you received a faulty, damaged, or incorrect item:

  • You do not need to follow the standard cancellation rules

  • Please contact us within 48 hours

  • We will arrange a replacement or collection at no cost to you

4. Refunds for Cancelled Orders

If your cancellation is approved (before dispatch):

  • A refund will be issued to your original payment method

  • A 5% cancellation fee will be deducted to cover payment provider charges

  • Refunds are usually processed within 3–5 business days, depending on your bank

4A. Cancellation Fee (Payment Processing Costs)

If a customer requests a cancellation before dispatch, a 5% cancellation fee will be deducted from the refund.

This fee covers non-refundable payment processing charges applied by our payment service providers (such as card processors and gateways), which are incurred as soon as an order is placed.

Key points:

  • The 5% fee applies only to customer-requested cancellations

  • No cancellation fee is charged for faulty, damaged, or incorrect items

  • The remaining balance will be refunded to the original payment method

5. How to Request a Cancellation

To cancel your order, contact us using one of the following:

Email: info@homegymdeals.co.uk

Phone: ‪‪‪+447877191770‬‬‬

WhatsApp: 07877191770

Include:

  • Your order number

  • Your full name

  • Reason for cancellation

  • The exact time you placed the order

Faster contact = higher chance of stopping the dispatch.

6. Contact Information

Business name: Home Gym Deals

Company name: Minha Retail limited

Address: Unit 6A, 53 Broughton Lane, Manchester, M8 9UE, United Kingdom

Email: info@homegymdeals.co.uk

Phone: ‪‪‪+447877191770‬‬‬

WhatsApp: 07877191770

VAT Number: 492434673

Company Registration Number: 15797974

Customer Contact: Click Here

Opening hours: Monday to Friday — 08:00 AM to 05:00 PM (GMT-LONDON TIME) (Live Chat and Email Support Available)